Lange USA LLC ("Arkwright", "we", "us", or "our") operates the Arkwright industrial AI platform, including the website at arkwright.io and all associated software products and services (collectively, the "Services").
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our platform. Please read it carefully. By accessing or using our Services, you agree to the practices described in this policy.
We collect information you voluntarily provide when you:
When you visit our website, we may automatically collect certain technical information, including:
The Arkwright platform is designed to run on your hardware, on your premises. Your industrial process data — PLC tags, sensor readings, maintenance records, documents, and AI-generated insights — is stored exclusively on your edge server and NAS. We do not collect, access, or store your operational data unless you have explicitly configured a Sovereign Cloud or Hybrid deployment tier and consented to specific data flows.
We use the information we collect for the following purposes:
| Purpose | Legal Basis |
|---|---|
| Responding to waitlist and access requests | Legitimate interest / consent |
| Communicating about our products and services | Legitimate interest / consent |
| Managing commercial relationships and contracts | Contract performance |
| Improving our website and platform | Legitimate interest |
| Complying with legal obligations | Legal obligation |
| Preventing fraud and ensuring security | Legitimate interest |
| Sending product updates (where opted in) | Consent |
We do not sell your personal information to third parties. We do not use your information for automated decision-making that produces legal or similarly significant effects.
We may share your information in the following limited circumstances:
We work with a small number of trusted third-party service providers who assist us in operating our website and business (e.g., email delivery, CRM, analytics). These providers are contractually bound to process your data only on our instructions and in accordance with this policy.
We may disclose your information where required by law, court order, or governmental authority, or where we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
In the event of a merger, acquisition, or sale of all or substantially all of our assets, your information may be transferred as part of that transaction. We will notify you via email and/or prominent notice on our website prior to any such transfer.
We may share your information with third parties when you have given us explicit consent to do so.
We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required or permitted by law.
When data is no longer required, we securely delete or anonymise it.
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include:
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.
If you believe your information has been compromised, please contact us immediately at arkwright@lange-usa.com.
Our website uses cookies and similar tracking technologies to enhance your experience and analyse site usage. A cookie is a small text file placed on your device when you visit a website.
| Category | Purpose | Duration |
|---|---|---|
| Essential | Required for the website to function. Cannot be disabled. | Session |
| Analytics | Help us understand how visitors interact with our website (e.g., pages visited, time on site). Data is aggregated and anonymised. | Up to 26 months |
| Preferences | Remember your settings and choices (e.g., cookie consent decision). | 12 months |
You can control cookies through the consent banner displayed on your first visit. You may also manage cookies through your browser settings. Note that disabling certain cookies may affect the functionality of our website.
To opt out of analytics tracking, you can use your browser's "Do Not Track" setting or install a browser extension such as uBlock Origin.
We do not currently use third-party advertising cookies. If this changes, we will update this policy and seek your consent where required.
Depending on your jurisdiction, you may have the following rights regarding your personal information:
To exercise any of these rights, please contact us at legal@lange-usa.com. We will respond within 30 days. We may need to verify your identity before processing your request.
If you are located in the European Economic Area, you also have the right to lodge a complaint with your local data protection authority.
Lange USA LLC is headquartered in the United States. If you are accessing our Services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States.
Where we transfer personal data from the European Economic Area, United Kingdom, or Switzerland to the United States or other countries, we ensure appropriate safeguards are in place, including Standard Contractual Clauses approved by the European Commission.
Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us and we will take steps to delete such information.
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will:
Your continued use of our Services after any changes constitutes your acceptance of the updated policy. We encourage you to review this page periodically.
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
We are committed to resolving any privacy concerns promptly and transparently.