{ "name": "Extract Customer Pain Points from Support Forums with Bright Data & GPT-4", "nodes": [ { "parameters": {}, "id": "1891d513-1b37-4677-b477-3bedd35baf89", "name": "🚦 Start Workflow (Manual Trigger)", "type": "n8n-nodes-base.manualTrigger", "position": [ 2144, 1248 ], "typeVersion": 1 }, { "parameters": { "assignments": { "assignments": [ { "id": "e53f8457-1c2c-41ff-8621-4f7ebee981a8", "name": "URL", "type": "string", "value": "https://api.stackexchange.com/2.3/search?order=desc&sort=activity&intitle=openai&site=superuser" } ] }, "options": {} }, "id": "f832b8a3-4e84-448e-aee6-fa0143b2cff3", "name": "🔗 Enter Forum URL", "type": "n8n-nodes-base.set", "position": [ 2352, 1248 ], "typeVersion": 3.4 }, { "parameters": { "model": { "__rl": true, "mode": "list", "value": "gpt-4.1-mini" }, "options": {} }, "id": "73ba4a78-00e1-415e-b253-400528dfa591", "name": "🧠 Chat Model Reasoning1", "type": "@n8n/n8n-nodes-langchain.lmChatOpenAi", "position": [ 2592, 1520 ], "typeVersion": 1.2 }, { "parameters": { "promptType": "define", "text": "=scrape the question and answers forum about openAi from this below URL:\n{{ $json.URL }}\nand i want to include in my output are platform name , author name , question , answer_snippet , link , pain point\ncheck if any question have no answer than dont scrape it search for those which have question , its answer_snippet and also customer pain point\n", "hasOutputParser": true, "options": {} }, "id": "3230b21d-5892-407b-a18a-5f519d01a73a", "name": "🤖 Agent: Scrape Forum & Extract Insights", "type": "@n8n/n8n-nodes-langchain.agent", "position": [ 2640, 1248 ], "typeVersion": 2 }, { "parameters": {}, "id": "2da501c2-1c2b-4db4-a4db-d16b210bee2c", "name": "🌐 Web Scraper Tool ", "type": "n8n-nodes-mcp.mcpClientTool", "position": [ 2752, 1520 ], "typeVersion": 1, "credentials": {} }, { "parameters": { "sendTo": "shahkar.genai@gmail.com", "subject": "=Customer Forum Insights: OpenAI Pain Points from {{ $json.output[0].platform_name }}", "emailType": "text", "message": "=Hello Product Team,\n\nHere are recent customer pain points and technical discussions about OpenAI from the SuperUser forum:\n\nQuestion: {{$json[\"output\"][0][\"question\"]}}\nAsked by: {{$json[\"output\"][0][\"author_name\"]}}\nLink: {{$json[\"output\"][0][\"link\"]}}{{$json[\"output\"][0] [\"link\"]}}\nAnswer Snippet: {{$json[\"output\"][0][\"answer_snippet\"]}}\nPain Point: {{$json[\"output\"][0][\"pain_point\"]}}\n \nQuestion: {{$json[\"output\"][1][\"question\"]}}\nAsked by: {{$json[\"output\"][1][\"author_name\"]}}\nLink: {{$json[\"output\"][1][\"link\"]}}{{$json[\"output\"][1] [\"link\"]}}\nAnswer Snippet: {{$json[\"output\"][1][\"answer_snippet\"]}}\nPain Point: {{$json[\"output\"][1][\"pain_point\"]}}\n\nBest regards,\nYour Automation Workflow\n", "options": { "appendAttribution": false } }, "id": "891bec31-a4ba-452e-bb17-73a6ea2c296c", "name": "✉️ Send Insights to Product Team (Gmail)", "type": "n8n-nodes-base.gmail", "position": [ 3168, 1248 ], "webhookId": "6531f16e-ae66-4e1f-bc87-fd87863c6f96", "typeVersion": 2.1 }, { "parameters": { "content": "## 1️⃣ **Section 1: Start & Input**\n\n* **🚦 Start Workflow (Manual Trigger)**\n\n * *Node: When clicking ‘Execute workflow’*\n * **What happens:**\n You begin the automation by clicking the \"Execute workflow\" button in n8n. This makes the process fully manual and secure—you decide when to run it.\n\n* **🔗 Enter Forum URL**\n\n * *Node: Edit Fields (manual)*\n * **What happens:**\n You paste the URL of the specific Superuser Q\\&A forum post you want to analyze. No coding or technical setup—just copy and paste!\n\n**🟢 Why this is great for beginners:**\nYou only need to provide the link and click a button. No scripts, no complex setup.\n", "height": 720, "width": 420, "color": 5 }, "id": "b34c8423-65ad-47ae-bf4c-00d4a7cc8650", "name": "Sticky Note", "type": "n8n-nodes-base.stickyNote", "position": [ 2080, 752 ], "typeVersion": 1 }, { "parameters": { "content": "## 3️⃣ **Section 3: Share Insights with Your Team**\n\n* **✉️ Send Insights to Product Team**\n\n * *Node: Gmail (send: message)*\n * **What happens:**\n The final, cleaned, and structured insights are sent as an email to your Product Team. This means the right people get the right information at the right time—automatically.\n\n**🟢 Why this is great for beginners:**\nNo more compiling or sending emails yourself! The system takes care of communicating findings—saving time and ensuring nothing is forgotten.\n\n", "height": 680, "width": 340, "color": 6 }, "id": "0ad898a4-6157-4763-bc45-9b4ac522bdd3", "name": "Sticky Note1", "type": "n8n-nodes-base.stickyNote", "position": [ 3072, 800 ], "typeVersion": 1 }, { "parameters": { "content": "## 2️⃣ **Section 2: AI Agent Scrapes & Analyzes**\n\n* **🤖 Agent: Extract Forum Insights**\n\n * *Node: AI Agent*\n\n This is where all the magic happens! The AI agent coordinates a team of tools to read the forum post, pick out the most important details, and structure everything perfectly.\n\n **Sub-nodes powering the agent:**\n\n * **🧠 Chat Model Reasoning**\n *Node: OpenAI Chat Model*\n — Understands what you want and plans the scraping/analysis logic.\n * **🌐 Web Scraper Tool (scrape\\_as\\_markdown)**\n *Node: MCP Client (executeTool)*\n — Securely visits the forum page and fetches the Q\\&A content in a readable format.\n * **📦 Format Forum Data as JSON**\n *Node: Structured Output Parser*\n — Transforms messy forum data into a well-structured JSON object including:\n\n * Platform name\n * Author name\n * Question\n * Answer snippet\n * Link\n * **Identified customer pain points!**\n\n**🟢 Why this is great for beginners:**\nYou don’t have to read, sort, or copy any forum data. The agent does everything: reading, understanding, summarizing, and structuring—just like a human analyst, but automated!\n\n", "height": 1080, "width": 460, "color": 2 }, "id": "986d8fe2-9f02-4725-8e98-bba72132e6e8", "name": "Sticky Note2", "type": "n8n-nodes-base.stickyNote", "position": [ 2560, 384 ], "typeVersion": 1 }, { "parameters": { "content": "## I’ll receive a tiny commission if you join Bright Data through this link—thanks for fueling more free content!\n\n### https://get.brightdata.com/1tndi4600b25", "height": 240, "width": 380, "color": 7 }, "id": "52f5caef-72b8-480f-b304-012f71906add", "name": "Sticky Note5", "type": "n8n-nodes-base.stickyNote", "position": [ 3440, 800 ], "typeVersion": 1 }, { "parameters": { "content": "=======================================\n WORKFLOW ASSISTANCE\n=======================================\nFor any questions or support, please contact:\n Yaron@nofluff.online\n\nExplore more tips and tutorials here:\n - YouTube: https://www.youtube.com/@YaronBeen/videos\n - LinkedIn: https://www.linkedin.com/in/yaronbeen/\n=======================================\n", "height": 320, "width": 1300, "color": 4 }, "id": "ae348aa7-4455-4a86-b6ba-699b79f42756", "name": "Sticky Note9", "type": "n8n-nodes-base.stickyNote", "position": [ 0, 0 ], "typeVersion": 1 }, { "parameters": { "content": "# 🚀 Monitor Customer Support Forums\n\n### Instantly turn forum questions about OpenAI into actionable product insights—delivered right to your Product Team’s inbox!\n\n---\n\n## 1️⃣ **Section 1: Start & Input**\n\n* **🚦 Start Workflow (Manual Trigger)**\n\n * *Node: When clicking ‘Execute workflow’*\n * **What happens:**\n You begin the automation by clicking the \"Execute workflow\" button in n8n. This makes the process fully manual and secure—you decide when to run it.\n\n* **🔗 Enter Forum URL**\n\n * *Node: Edit Fields (manual)*\n * **What happens:**\n You paste the URL of the specific Superuser Q\\&A forum post you want to analyze. No coding or technical setup—just copy and paste!\n\n**🟢 Why this is great for beginners:**\nYou only need to provide the link and click a button. No scripts, no complex setup.\n\n---\n\n## 2️⃣ **Section 2: AI Agent Scrapes & Analyzes**\n\n* **🤖 Agent: Extract Forum Insights**\n\n * *Node: AI Agent*\n\n This is where all the magic happens! The AI agent coordinates a team of tools to read the forum post, pick out the most important details, and structure everything perfectly.\n\n **Sub-nodes powering the agent:**\n\n * **🧠 Chat Model Reasoning**\n *Node: OpenAI Chat Model*\n — Understands what you want and plans the scraping/analysis logic.\n * **🌐 Web Scraper Tool (scrape\\_as\\_markdown)**\n *Node: MCP Client (executeTool)*\n — Securely visits the forum page and fetches the Q\\&A content in a readable format.\n * **📦 Format Forum Data as JSON**\n *Node: Structured Output Parser*\n — Transforms messy forum data into a well-structured JSON object including:\n\n * Platform name\n * Author name\n * Question\n * Answer snippet\n * Link\n * **Identified customer pain points!**\n\n**🟢 Why this is great for beginners:**\nYou don’t have to read, sort, or copy any forum data. The agent does everything: reading, understanding, summarizing, and structuring—just like a human analyst, but automated!\n\n---\n\n## 3️⃣ **Section 3: Share Insights with Your Team**\n\n* **✉️ Send Insights to Product Team**\n\n * *Node: Gmail (send: message)*\n * **What happens:**\n The final, cleaned, and structured insights are sent as an email to your Product Team. This means the right people get the right information at the right time—automatically.\n\n**🟢 Why this is great for beginners:**\nNo more compiling or sending emails yourself! The system takes care of communicating findings—saving time and ensuring nothing is forgotten.\n\n---\n\n## 🌟 **How Beginners Can Use This Workflow**\n\n| Step | What to Do | What Happens |\n| ------------------- | ---------------------------------------------- | ---------------------------------------------------------- |\n| 🚦 Start | Click **Execute workflow** in n8n | The automation begins |\n| 🔗 Input URL | Paste a Superuser Q\\&A forum link about OpenAI | The workflow targets this exact forum question |\n| 🤖 AI Agent Scrapes | (You wait for a moment) | The AI extracts question, answer, author, pain points… |\n| ✉️ Receive Insights | (No action needed) | An email with all structured insights is sent to your team |\n\n---\n\n## 💡 **Benefits**\n\n* 🕐 **Save Hours:** No manual copying or summarizing forum content\n* 📊 **Actionable Insights:** Quickly see customer pain points for product improvement\n* 📧 **Automated Communication:** Ensure your team never misses key feedback\n* 🧑‍💻 **Zero Coding:** Designed for anyone—no technical experience needed\n\n\n", "height": 1880, "width": 1300, "color": 4 }, "id": "5bd2d743-0dbf-4435-8d52-2c3e1a6f5882", "name": "Sticky Note3", "type": "n8n-nodes-base.stickyNote", "position": [ 0, 352 ], "typeVersion": 1 }, { "parameters": { "options": {} }, "id": "da740555-1879-4ab9-991d-4e34eacc8501", "name": "Auto-fixing Output Parser", "type": "@n8n/n8n-nodes-langchain.outputParserAutofixing", "position": [ 2880, 1520 ], "typeVersion": 1 }, { "parameters": { "model": { "__rl": true, "mode": "list", "value": "gpt-4.1-mini" }, "options": {} }, "id": "7e8ac319-ca80-4eee-b4ff-c169e8289e59", "name": "OpenAI Chat Model", "type": "@n8n/n8n-nodes-langchain.lmChatOpenAi", "position": [ 2880, 1728 ], "typeVersion": 1.2 }, { "parameters": { "jsonSchemaExample": "{\n \"platform\": \"SuperUser\",\n \"questions\": [\n {\n \"author\": \"Tolure\",\n \"question\": \"How to use Azure OpenAI as a pseudo DB\",\n \"answer_snippet\": \"(Answer is available but not fully provided in the current data; question is marked as answered)\",\n \"link\": \"https://superuser.com/questions/1824019/how-to-use-azure-openai-as-a-pseudo-db\",\n \"pain_point\": \"Difficulty in using Azure OpenAI for database-like functionality\"\n },\n {\n \"author\": \"Point Clear Media\",\n \"question\": \"How do I use FFmpeg and OpenAI Whisper to transcribe a RTMP stream?\",\n \"answer_snippet\": \"(Answer is available but not fully provided in the current data)\",\n \"link\": \"https://superuser.com/questions/1778870/how-do-i-use-ffmpeg-and-openai-whisper-to-transcribe-a-rtmp-stream\",\n \"pain_point\": \"Challenges in setting up transcription using FFmpeg and OpenAI Whisper for streaming media\"\n }\n ]\n}\n" }, "id": "2e7c8481-db5b-48e2-b829-8b5a55c4ee6e", "name": "📦 Format Forum Data as JSON1", "type": "@n8n/n8n-nodes-langchain.outputParserStructured", "position": [ 3040, 1728 ], "typeVersion": 1.3 } ], "pinData": {}, "connections": { "🚦 Start Workflow (Manual Trigger)": { "main": [ [ { "node": "🔗 Enter Forum URL", "type": "main", "index": 0 } ] ] }, "🔗 Enter Forum URL": { "main": [ [ { "node": "🤖 Agent: Scrape Forum & Extract Insights", "type": "main", "index": 0 } ] ] }, "🧠 Chat Model Reasoning1": { "ai_languageModel": [ [ { "node": "🤖 Agent: Scrape Forum & Extract Insights", "type": "ai_languageModel", "index": 0 } ] ] }, "🤖 Agent: Scrape Forum & Extract Insights": { "main": [ [ { "node": "✉️ Send Insights to Product Team (Gmail)", "type": "main", "index": 0 } ] ] }, "Auto-fixing Output Parser": { "ai_outputParser": [ [ { "node": "🤖 Agent: Scrape Forum & Extract Insights", "type": "ai_outputParser", "index": 0 } ] ] }, "OpenAI Chat Model": { "ai_languageModel": [ [ { "node": "Auto-fixing Output Parser", "type": "ai_languageModel", "index": 0 } ] ] }, "📦 Format Forum Data as JSON1": { "ai_outputParser": [ [ { "node": "Auto-fixing Output Parser", "type": "ai_outputParser", "index": 0 } ] ] } }, "active": false, "settings": { "executionOrder": "v1", "availableInMCP": false }, "versionId": "7d06179e-e8b9-40f0-8ccf-224f58eedfd8", "meta": { "instanceId": "5ff5a5992c4c72af22abbdcfa574d8cdf93dc14d57eb9f66e3d9ef2a3e2dbb6c" }, "id": "SnS2njLnkfqpmubh", "tags": [] }