AI CHATBOT COST WORKSHEET

Roman Mohren | Revised 19 October 2026 | USD before tax

1. SELECT A MONTHLY BILLABLE VOLUME

For a simple price comparison, use the same count N for Max AI-assisted conversations and Fin service outcomes.

Comparison volume N:

Required paid Intercom seats S:

Retained helpdesk subscription H:

Optional recording and other recurring costs E:

One-time setup U:

Quote date / commitment / required channels and features:

2. APPLY THE PUBLISHED PRICES

Max AI + Desk = max(99, N * 0.39)

Fin AI only, existing helpdesk = max(50, N) * 0.99; add H.

Intercom Essential + Fin, annual seat commitment = S * 29 + N * 0.99.

For a full budget, add separately required subscriptions, channel charges, optional recording, services and taxes. Do not count an annual invoice twice through its monthly equivalent.

The Max $99 monthly minimum is credited toward usage, not added on top. Desk/shared inbox/human chat/supported integrations are included without seat fees.

3. EQUAL-VOLUME EXAMPLES (10 INTERCOM SEATS)

Monthly Max conversations / Fin service outcomes | Max AI + Desk | Fin AI only, helpdesk additional | Intercom Essential + Fin

500 | $195 | $495 + helpdesk | $785

1,000 | $390 | $990 + helpdesk | $1,280

5,000 | $1,950 | $4,950 + helpdesk | $5,240

The examples use equal billable-unit counts. Max and Fin define their units differently; confirm the billable usage in your actual quote. Service outcomes only; sales qualifications and Fin Voice excluded. Scenarios model chat/email support. Intercom seats use the $29 annual-commitment monthly equivalent. Additional costs and taxes excluded from the table.

MAX CONVERSATION DEFINITION
Max uses one billing metric across support, sales and Customer Success, including Digital Adoption: $0.39 per AI-assisted conversation, with one shared $99 monthly minimum fully credited toward usage. The minimum is not added on top; unused allowance expires monthly. There is no second subscription for adoption.
One conversation covers one user in one thread for a fixed 24 hours from Max's first substantive answer, guidance or supported action. Follow-up questions, explanations, supported actions, text/voice switches and changes of topic or solution stay included. Refreshing, closing or reopening does not restart the window. After expiry, new user-requested or explicitly accepted help starts another billable conversation when Max delivers substantive assistance. Expiry and continuing earlier work alone do not charge; remembered context and progress persist.
Human takeover after substantive Max help does not cancel or reverse the charge, and human replies add no AI charge. Human-only chat, greetings or clarification without substantive help, unaccepted proactive offers, internal tests, failed starts without help and handoffs before substantive help are free. Internal model calls, tool steps, retries and audio chunks add no units.

4. CHECK WHAT IS INCLUDED

Required support/buying task:

Approved knowledge and supported connection:

Human takeover and team access:

Current subscriptions to retain:

Required channels, add-ons and setup:

Minimum, billing term, usage limits and overages:

Monthly total:

First-year cash payments including setup:

SOURCES

https://www.fullsession.io/solutions/support-sales-desk

https://www.fullsession.io/pricing?solution=desk

https://fin.ai/pricing

https://www.intercom.com/learning-center/intercom-pricing

https://www.intercom.com/help/en/articles/8205718-fin-ai-agent-outcomes

See Max on your support or buying task:

https://www.fullsession.io/book-a-demo?solution=support-desk